Payment, Cancellation, and Refund Policy
Payment of test fees is required prior to enrolment and acceptance into the exam. Your enrolment is officially accepted, and your booking is confirmed, once the test fee has been fully paid.
Please be advised of our strict policy: no refunds and no changes to test dates are permitted once your test booking has been confirmed. Refunds are not available under any circumstances, including cancellation on the day of the test or non-attendance.
Exceptions and Authorised Test Centres
While the strict no-refund and no-rescheduling policy applies as our general rule, administrative procedures may vary slightly depending on the location. For any inquiries regarding exceptional circumstances, cancellations, or rescheduling, please contact your specific Authorised Test Centre directly to confirm their individual policies.